Question : Outlook 2007 crashes in normal mode, but not safe mode.

Running Outlook 2007 with connectivity to Exchange 2003.  Outlook crashes whenever I try to send an email in normal mode, but works fine with safe mode.  PKI and smart cards.  Recommended policy to to digitally sign all emails.

ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.6212.1000, Microsoft Office Version: 12.0.6215.1000. This session lasted 29 seconds with 0 seconds of active time.  This session ended with a crash.

Event 1000 -- Faulting application outlook.exe, version 12.0.6212.1000, stamp 46e03e45, faulting module msvcrt.dll, version 7.0.2600.2180, stamp 41109752, debug? 0, fault address 0x00037696.

Event 1001 -- Bucket 595555465, bucket table 1, faulting application outlook.exe, version 12.0.6212.1000, stamp 46e03e45, faulting module msvcrt.dll, version 7.0.2600.2180, stamp 41109752, debug? 0, fault address 0x00037696.

Any suggestions?  

Answer : Outlook 2007 crashes in normal mode, but not safe mode.

Hello kjanicke,

1. In Safe Mode, Outlook is running without addins. An addin could be corrupt. Disable Outlook Addins.  Go to Tools > Trust Center > Add-Ins disable the addins. Disable all Comm addins.

If Outlook does not open, go to Start > Run - and type outlook /safe

4. Check if an external program running in the background is interfering with Outlook. Check Firewall, antivirus, antispyware, antispam, and all Norton programs. Disable these programs one at a time.

5. Repair Outlook. On the Help menu, click Office Diagnostics.

6. Create a new Outlook profile.
http://support.microsoft.com/kb/829918

7. If no joy, reinstall Outlook.  Go to Add/Remove Programs and highlight Microsoft Office. Click on Install/Uninstall.  A menu will pop allowing you to choose repair or reinstall.

Hope this helps!
war1