Question : Remote Access

We have a Windows 2003 SMB server, I would like to know how to set it up like Logmein Rescue works.
Say they need support, we tell them go to www.mydomain.com and click support. Then we can on we could log into there pc.
Could we just run a Web server, Install VNC enterprise, create a link with a pre-configured MSI for vnc with our information all ready in it or is there a better way?

Answer : Remote Access

Jason,

You could try UltraVNC Single Click

http://www.uvnc.com/addons/singleclick.html
How SingleClick UltraVNC works

In a normal VNC server/viewer setup, the viewer contacts the VNC server to log in and remote control it. With SingleClick Ultra VNC, the opposite happens: the server is pre-configured to contact a viewer at a specified IP address.

Create a helpdesk.txt file as follows..


___________________________________________________________

[TITLE]
           UltraVnc SC

[HOST]
HELP DESK - Double click here
-connect 123.456.789.0:5500 -noregistry

[TEXTTOP]
Hi Grandpa!      

[TEXTMIDDLE]
Let your favorite granddaughter

[TEXTBOTTOM]
Help you

[TEXTRTOP]

[TEXTRMIDDLE]

[TEXTRBOTTOM]
Ultravnc PC support


[TEXTBUTTON]
More Info

[WEBPAGE]
http://www.ultravnc.net

[TEXTCLOSEBUTTON]
Stop

[BALLOON1TITLE]
Establishing connection ...

[BALLOON1A]
I'll try for 5 minutes

[BALLOON1B]
If it doesn't work, this software will remove itself

[BALLOON1C]
from your system.

[BALLOON2TITLE]
Connection active.

[BALLOON2A]
Warning!  Your desktop is now visible remotely.

[BALLOON2B]
You can break the connection any time

[BALLOON2C]
by using the close button.

[WEBPAGE]
http://www.ultravnc.net

[DEFAULT]

_____________________________________________
In the line that reads -connect 123.456.789.0:5500 -noregistry, replace 123.456.789.0 with your computer's current IP address. (If you don't know what it is, visit WhatIsMyIP.com.)

Save helpdesk.txt and add it to a zip archive helpdesk.zip. Now, visit the Ultra VNC SC server creator. Enter username foo and password foobar and upload your helpdesk.zip file.

http://sc.uvnc.com/index.php?section=19      UltraVNC Server creator.

Download the full-on UltraVNC package and install it. From the Start menu, launch the Ultra VNC Viewer (Listen Mode) which will wait for any incoming connections.

E-mail the Downloaded package and make it available to you user/customer.

You should be good to go.

Hope this works for you.
Gareth