The follow is the conversation I've had with spotmau and their solution. If this is the best they can come up with I'd stay away, very far away. I hope Experts exchange can do better. I can't loose all this data.
1/19/2009 12:53:14 AM
I wanted to do a disk to disk back up, when my PC rebooted I'm stuck looking at error 17: File not found.(CD was in CD Player)
I press any key and end up in no mans land. Nice program. What the hecks the problem and how do I get back to windows. Does this have something to do with the fact I'm running 64 bit XP?
Spotmau Support 1/19/2009 1:16:47 AM
Dear customer,
In order to answer your question exactly and help you properly,
could you provide a full description of the problem you encountered step by step? Or give us more information about the problems? We will do our best to help you.
Thanks for your understanding and cooperation.
Spotmau Support 1/19/2009 7:37:04 AM
Dear customer,
Don't worry about it,why the computer will reboot?Can't you do a clone with 'Disk to Disk'?May I know more info about it?
1/19/2009 9:24:25 AM
I'll try this again after a nights sleep.
First screen after reboot:
Booting 'Spotmau LiveCD'
root (hd1,0)
Filesystem type is ntfs, partition type 0x7
kernel /vmlinuz root=/dev/ram0 init=/linuxrc vga=788 looptype-squashfs loop=/rootfs,mod cdroot=/dev/xxx nosound splash=silent COUNCILE=/dev/tty1 quiet clone_cmd=
Error 17: File not found
Press any key to continue...
When I press a key the next screen I get is:
GRUB4DOS 0,4,3 2007-06-17, Memory: 639K / 2046M, CodeEnd: 0x3F28C
Spotmau LiveCD
I can't highlight 'Spotmau Live CD'
Several commands 'b' to boot 'e' to edit 'c' for a command lineThat's all the details. I hope this is enough info, I need to pack up for work soon. Obviously I'm on my laptop at the present.
1/19/2009 11:19:01 AM
I'm in recovery councile using startup disk can you explain the commands necessary to fix boot. Do I enter 'fixmbr'?
Spotmau Support 1/19/2009 2:14:56 PM
Dear customer,
Our product has the 'fixmbr' function option,but it is no use now.I suggest you reinstall your windows,there is no soft can fix this problems,the best way is to reinstall your windows.And we have send this info to our programmers for testing.If we have any solutions,we will contact you ASAP!
Denis Wryn 1/19/2009 5:07:39 PM
Are you kidding me? All I wanted to do was use your program to back up data how the heck can that simple choice force me to reinstall windows! None of the data is saved!
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