In an enterprise environment, Remote Assistance can be managed using Group Policy. The policy settings for Remote Assistance are all machine settings and are found in the following policy location:
Computer Configuration\Administrative Templates\System\Remote Assistance
When these policy settings are written to the registry on targeted computers, they are stored under the following registry key:
HKLM\SOFTWARE\Policies\Microsoft\WindowsNT\Terminal Services
In Windows XP, members of the Domain Admins group were implicitly granted Helper privileges even if they were not added to the Helpers list of the Offer Remote Assistance policy setting. This is no longer the case in Vista, where the Domain Admins group must now be explicitly added to the Helpers list to grant them Helper privileges for Offer RA.
