Question : Brightstor 11.5 - Agent Error -- (318) "Can not get the information from Registry".

I am getting this error while atemting to do a brick level backup:

Brightstor 11.5 - Agent Error -- (318) "Can not get the information from Registry".

The backup fails as a result. How can I resolve this and what causes this error?  Thanks

Answer : Brightstor 11.5 - Agent Error -- (318) "Can not get the information from Registry".

Yes, via the ARCserve Service Admin account.

Use the format of Domain\User Name.