Question : Dynamically forward incoming mail based on subject and/or body of message

A client has a hosted software application that can send text based emails to employees, customers, vendors, etc.

The problem is that the email is sent from the hosted software vendor's email account rather than from an email address on my client's domain. Apparently this is because the software vendor has multiple clients sharing the same server and their email software cannot be configured for each user.

There are many problems with this:
 - The customers don't recognize the sender of the email
 - Bounced emails are returned to the software vendor's mail server where they are unattended
 - Customers reply to the email and their message is sent to the software vendor's mail server where they are unattended

Is it possible for my client to have the emails sent to their Exchange server and then forward them on to the correct email address?

I envision that the correct address could be in the subject line or body of the email. Exchange would "process" emails coming to a specific account, find the correct email address and send an email to this address using the cleaned up body message.

The email would then be from an address on my client's domain which would overcome the issues I raised above.

I have zero experience with Exchange and wanted to determine how difficult this would be before suggesting it to my client. I don't know what version of Exchange they are running, but suspect it is 2000 or 2003.

Thanks!

John

Answer : Dynamically forward incoming mail based on subject and/or body of message

>>> How about changing the text of the message and/or subject line?
Sorry didn't notice this part.

You're not going to be able to do this through Outlook rules, you'd need a custom event sink or some third-party application to do this.