Question : SAV System Console Corporate 10.0 can't communicate with server group after install of SMSME 5.0

Hello everyone,

This is a weird one. I have a multiple server environment. All servers run some version of WIndows Server 2003, all with SP1.

SAV Corporate 10.0 is used throughout the network in a Client/Server form. The Parent Server for SAV is the Domain Controller. The SAV System Console on the domain controller was working fine and dandy until  immediately after  I installed SMSME 5.0 on a *completely* seperate server (the Exchange server obviously).

All SAV Clients throughout the network still point to the Domain Controller as the Parent Server. However, the client on the Domain Controller (a.k.a. the Parent Server for the SAV Corporate) doesn't show anything as the Parent Server.

everytime I clear the cache and run the discovery service, the discovery service finds the server and server group, but I still can't unlock the server group.

I found this article http://service1.symantec.com/support/ent-security.nsf/docid/2005051209365248?Open&src=tranus_ent_sl .

I found that the Symantec Anti-Virus service was mysteriously stopped.  So I started it. Still with no avail.

Then, I tried stopping the service again to continue with the KB article, and now that service will not stop. It's constantly in a "stopping" state.

Has anyone experience SMSME causing issues with SAV Corporate on a completely different server??

This network is a particular pain because it's a 24/7 operation. So restarting servers is a task.

Answer : SAV System Console Corporate 10.0 can't communicate with server group after install of SMSME 5.0

I apologize for the delay...

Thanks for the screen shots sometimes that makes it easier understand the big picture.  Yes you are doing your exclusions correctly.  Isolating your servers that require exclusions in groups is the best practice.  This keeps the settings from inadvertantly being overwritten. Also good that you unchecked "Inherit Settings from Server Group" remember that anytime you run a manual scan you will need to set these exclusions in the manual scan before you run it...just a reminder.  You will still see the servers listed under your primary still but you will notice that in the groups column the group the machine is in is listed.  They will show up in both places.  This is normal.

Open the local antivirus interface on any client or server and click help and about and you will see an expiration date.  If you do not see one then Liveupdate will run forever.  This is a pretty common licensing scheme with the corporate products...less hassle.  Corporate environments really don't want to deal with popups on all of there clients that say "license expired"  Anyway that should give you an answer as to when your license expires if it does at all.