Question : administrator account not receiving e-mail

We have a single Windows 2003 server running Exchange, and we have found that there is a problem accessing e-mail held on this account. We have a workstation which we have logged in as the domain administrator, and we have Outlook 2003 configured to connect to the administrator account. This appears to connect OK, and we can send mail to other users (external and local) but we do not seem to receive any mail on this account. We have tried sending an internal mail, from the administrator account, which is received by a user, and we have replied to it, but this never seems to arrive back at the administrator inbox. We do not get any bounced back errors. Again sending an external e-mail to this account is never received, and again we do not receive any bounced errors. All of the other users e-mail accounts work fine. Does anyone have any ideas how to resolve this?

Answer : administrator account not receiving e-mail

If you have not already you can setup message tracking and then track the emails and see where the issue might be.

Here is a link that describes how to turn on this feature in Exchange 2003 and how to track emails within Exchange.  Turn the feature on and then resend emails to that account to track them.

http://www.msexchange.org/tutorials/Exchange-2003-Message-Tracking-Logging.html

If you are using Exchange 2007 then message tracking is turned on by default and you can access the message tracking tool under Tools in the EMC.