Question : Opening .MSG attachments

My client is running Outlook 2003 and when they receive attachments that are .MSG file types that can not open them.  If you double click on it, nothing happens and if you save it and try to open, outlook will open, but then do nothing else.  All other attachments work fine and he only seems to get these type of attachments from a couple users.  If you goto OWA on the same system and open the same .msg attachment it works fine.  I have removed and re-installed outlook and still same thing.  Any other ideas?

Thank You,
Rob

Answer : Opening .MSG attachments

In Outlook, click on the "Tools" menu, click the "Other" tab, in the "General" section, click the "AdvancedOptions" button, uncheck the "Use Unicode Message Format when saving messages" box, click "OK". Remember to "Apply" your changes.

This will allow users who have older versions of the MS Office Suite  (Outlook) to open, view, edit, etc., .msg attachments of that were saved/created in Oulook 2003.