Well, I finally broke down and paid for some consulting time. Come to find out that I have access to a copy of the Novell distro for enterprise because I'm implementing GW. I installed it and installed the other stuff and the response time problem was no longer there. I then worked with the consultant to review several other settings and work a variety of newbie questions. Still have some more to go, but progress is being made. I'm going to close this question.