Question : Deleted Outlook Messages not showing up in Deleted Items

Hey guys and gals,

So, I noticed an issue with one of my blackberry users.  When they delete an item from their inbox in Outlook it does not replicate the changes over to the Blackberry.  I have been through all the stuff and made sure that the Blackberry is properly configured.

What I did however find is that when my user deletes the e mail from her inbox in Outlook, the items are not actually being moved into the Deleted Items folder.  It is not a shift delete issue as I am deleting them myself.  It is also not an Auto Archive issue as I have disabled Auto Archive.  One odd thing I noticed though is that when I go to the properties for her Deleted Items, in the Location Dialog is only shows as "\\", where is should be showing as "\\Mailbox ".

By the way, this does not happen with all email.  Some e mail will go into the Deleted Items and some will not.  I can not seem to find any rhyme or reason to it at this point.

Any help would be greatly appreciated.

Answer : Deleted Outlook Messages not showing up in Deleted Items

Turns out this was an issue with the deleted items folder in the mailbox becoming corrupt.  I found this, by right clicking on the user's deleted items folder and noticed in the location dialog that it was blank.

To fix the problem, I set up the user with an exchange profile on my system, as I have admin rights over all my users exchange mailboxes.  Then I opened the users profile (mailbox), and upon opening it stated that the server and client settings were different.  I set the mailbox back to server settings and it restored the deleted items folder.

Now that the deleted items folder has been restored the deleted items are actually going to the deleted items folder.  This in effect is causing them to be removed from the blackberry.