Question : Remote Assistance - "Current Settings prevent assistance...."

Hi,
this is a continuation of the question here -

http://www.experts-exchange.com/OS/Microsoft_Operating_Systems/Windows/XP/Q_22933207.html

if someone can answer this, they can get points from both questions.

Answer : Remote Assistance - "Current Settings prevent assistance...."

It seems that most of the obvious settings have been tried and tested to no avail.
I have a couple of possibilities, you may want to try it out.

The previous administrator may have 'hardened' your server in some manner which causes this. Try to grab hold of him/her to verify if possible. If that can't be done, we can try sniffing through the following.

Run 'services.msc'
Check if those services that relate to 'Remote ***' are at least set to Manual. Also look through the rest and see if there are other explitcitly disabled services. Note: Some administrators took the pain of removing services from the list during the hardening process, if this is the case you may have to look thru the web for the actual dependencies for the Remote Assistance feature.

Open 'Users/Groups'
Check that you have a remote desktop users group.

Check ('Local) Security Policies' in Administrative Tools.
Check that 'Allow logon through Terminal Services' has Remote Desktop Users.
Checj that 'Access this computer from network' has the essential logon groups or names.
Look through the list and see if there's anything you feel is not really right.

Hope this helps.