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Question : Exchange object not found
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After installing MS Exchange, I try to Compose New Message and get this dialog box: "The item could not be displayed. The object could not be found. Microsoft Windows Messaging System - 13085 - [8004010F]." What's the problem?
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Answer : Exchange object not found
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Hi rion! The following should help you work through it. Try it and let me know and if need be we can work through it.
NOTE: In this article, the term "Windows Messaging" refers to both
Microsoft Exchange and Windows Messaging.
SYMPTOMS
========
When you attempt to start Windows Messaging or compose or open a message
in Windows Messaging, you may receive one of the following error messages:
- EXCHNG32 caused an exception 05h in WMSFR32.DLL
- EXCHNG32 caused an invalid page fault in module WMSFR32.DLL
- EXCHNG32 caused an invalid page fault in module WMSUI32.DLL
- Some information could not be read. Microsoft Exchange Client - 9992 -
[81002708]
- The item could not be displayed. The object could not be found.
Microsoft Windows Messaging System Forms Registry - 13085 - [8004010F]
- The item could not be displayed [80004005]
- The item could not be displayed [81003355]
- The command you specified could not be carried out. The object could
not be found.
Microsoft Windows Messaging System Forms Registry - 13085 - [8004010F]
- The command you specified could not be carried out. The form cache file
is not valid. Contact your administrator. Error code
0x81003364.
Microsoft Windows Messaging System Forms Registry - 13156 - [80040119]
- The Mapi spooler has shut down unexpectedly.
In addition, you may find that the long folder name associated with the
Program Files\Microsoft Exchange folder is damaged or that the Program
Files folder has been renamed to $!$!$!$!.$!$.
CAUSE
=====
This behavior can occur if any of the following conditions exists:
- The Wmsfr32.dll, Wmsui32.dll, or Frmcache.dat file is missing or
damaged.
- The long folder name associated with the Program Files\Microsoft
Exchange folder is damaged or the Program Files folder has been renamed
to $!$!$!$!.$!$.
- The Exchange or MlSet values under the Hkey_Local_Machine\Software\
Microsoft registry key are missing or damaged.
RESOLUTION
==========
To resolve this issue, perform the following steps. After performing each
step, check to see if the problem has been resolved.
1. Verify that the Frmcache.dat file is not missing or damaged. To do so,
perform the following steps. Before performing each step, rename the
Frmcache.dat file in the Windows\Forms folder, if it exists. After
performing each step, check to see if the problem has been resolved.
a. Double-click the Mlset32.exe file in the Program Files\Microsoft
Exchange folder.
b. Copy the Frmcache.bak file in the Windows\Forms folder to
Frmcache.dat.
c. Obtain a copy of the Frmcache.dat file from a computer on which
Windows Messaging is functioning properly and then copy the file to
the Windows\Forms folder on your computer.
2. Verify that the Program Files\Microsoft Exchange folder exists. To do
so, attempt to locate the folder using Windows Explorer. If the folder
name that appears in Windows Explorer is Program Files\Micros~1 or
Progra~1\Microsoft Exchange, or if the Program Files folder has been
renamed to $!$!$!$!.$!$, please see the following article in the
Microsoft Knowledge Base:
ARTICLE-ID: Q143395
TITLE : Microsoft Exchange Folder Truncated to "Micros~1"
3. Rename all copies of the Wmsfr32.dll and Wmsui32.dll files on your hard
disk, and then extract new copies of the Wmsfr32.dll and Wmsui32.dll
files from your original Windows 95 disks or CD-ROM to the Windows\
System folder. The Wmsfr32.dll and Wmsui32.dll files are located in the
Win95_06.cab cabinet file on the Windows 95 CD-ROM or the Win95_07.cab
cabinet file on disk 7 of your original Windows 95 disks.
For information about using the Extract tool, type "extract" (without
quotation marks) at a command prompt, or see the following article in
the Microsoft Knowledge Base:
ARTICLE-ID: Q129605
TITLE : Using the Windows 95 Extract Tool (Extract.exe)
NOTE: If you have installed the Microsoft Exchange Update for Windows
95, you should not extract new copies of the Wmsfr32.dll and
Wmsui32.dll files from your original Windows 95 disks or CD-ROM. After
you rename all copies of the files on your hard disk, you should
reinstall the Microsoft Exchange Update from the online source from
which you originally installed it.
4. Verify that the Exchange and MlSet values under the following registry
key are not missing or damaged:
Hkey_Local_Machine\Software\Microsoft
WARNING: Using Registry Editor incorrectly can cause serious problems
that may require you to reinstall Windows 95. Microsoft cannot
guarantee that problems resulting from the incorrect use of Registry
Editor can be solved. Use Registry Editor at your own risk.
For information about how to edit the registry, view the Changing Keys
And Values online Help topic in Registry Editor (Regedit.exe). Note
that you should make a backup copy of the registry files (System.dat
and User.dat) before you edit the registry.
The Exchange value should have the following value:
C:\Progra~1\Micros~1\exchng32.exe
The MlSet value should have the following value:
C:\Progra~1\Micros~1\mlset32.exe
If either of these values is missing or incorrect, create or modify the
value manually.
5. Remove and reinstall Microsoft Exchange. To do so, follow these steps:
a. In Control Panel, double-click Add/Remove Programs.
b. Click the Windows Setup tab and then click the Microsoft Exchange
check box to clear it. If you are prompted to remove Microsoft Fax
also, do so.
c. Click OK.
d. After Microsoft Exchange is removed, remove all files in the
Windows\Forms folder and then restart Windows 95.
e. In Control Panel, double-click Add/Remove Programs.
f. Click the Windows Setup tab and then click the Microsoft Exchange
check box to select it. If you also removed Microsoft Fax, click
that check box to select it also.
g. Click OK.
MORE INFORMATION
================
The Frmcache.dat file is created during the initial configuration of
Windows Messaging, either by the Microsoft Exchange Setup Wizard or later
when you add the first service. The Frmcache.dat file contains standard
forms and other information that Windows Messaging uses to perform tasks
such as displaying and sending messages. If the information associated
with a particular task is missing or damaged, you receive an error message
when you attempt to perform that task. If all other information in the
file is not damaged, Windows Messaging appears to function properly when
performing all other tasks.
The size of a valid Frmcache.dat file is usually 16K or larger. Many
programs add information to the Frmcache.dat file when they are installed,
causing the file to increase in size. The Frmcache.bak file is created
when the Frmcache.dat file is first created and is typically not modified
when a program adds information to Frmcache.dat file. Therefore, if you
replace the Frmcache.dat file with the Frmcache.bak file, any information
added to the Frmcache.dat file is lost. This information must be replaced
manually by reinstalling the program that originally added it.
The following situations can cause the Frmcache.dat file to become damaged:
- You backed up and restored the files on your computer, but long file
names were not recognized correctly. After the files were restored, the
path for the Program Files\Microsoft Exchange folder did not match the
associated registry entries.
- Your computer contains a preinstalled copy of Windows 95. When an image
of Windows 95 is placed on a hard disk, Windows Messaging may appear to
be installed correctly, but the Frmcache.dat file may not have been
created correctly.
The Microsoft Exchange Configuration Wizard (Mlset32.exe) is run for the
first time when Windows Messaging is first installed. It can be used as a
troubleshooting tool after Windows Messaging has been installed, but it is
not always successful in rebuilding the Frmcache.dat file.
Dennis
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