Question : Forward email to a public folder

I have a distribution group set up in AD 2003 that forwards an email to our support manager when a customer is on our website and fills out a support ticket.
i want to setup a public folder called websupport then a subfolder called the name of each support department employees name ,then have the support email forwarded to the public folder " websupport "
how do i forward email to a public folder? also using outlook 2003

Answer : Forward email to a public folder

Go into Exchange System Manager > Administrative Groups > First Administrative Group (assuming you only have one) > Folders > Public Folders -- and create a new folder called "WebSupport". Right-click the folder and choose: All tasks > Mail Enable. Open the "properties" of the folder and make sure the email address is added to the "Email Addresses" tab. Now go to the "permissions" tab and click on "client permissions". Set the "Anonymous" account to "contributor". You can now have mail sent directly to the public folder.