Question : Screen Freeze

I run Windows XP service Pack 1


After I  uninstalled the latest version of Zone Alarm Secuirty Suite,  the computer screen started to freeze on some ocassions even when visiting sites with no graphics.



I use two browsers, Internet Explorer and  Firefox version 1.5.0.9 the problem occur only with the Firefox.


I never had this problem before with this computer since I purchased it several years ago.

Answer : Screen Freeze

Hello Eaglek1,

Sounds like a Zone Alarm addon is not deleted in Firefox and affecting.

1. Check if an addon is interfering.  Go to Tools > Addons and disable Zone Alarm addons.  

If no joy, temporarily disable all addons and test.

2. Check if a program running in the background is interfering. Disable firewall, antivirus, antispyware, spam blocker, and desktop programs.

3. Clear your cookies and cache files. Go to Tools > Options > Privacy tab. Under Private Data, click "Clear Now" button.  Click OK.

4. If no joy, your profile is corrupt. Create a new Firefox profile
http://www.mozilla.org/support/firefox/profile

Then migrate your settings to new profile
http://kb.mozillazine.org/Migrating_settings_to_a_new_profile

5. If no joy, back up your bookmarks.  Uninstall Firefox and delete your Firefox profile files.  Then do a clean install of Firefox.

Hope this helps!
war1