Question : Disk Full Error on Win2k Server Mapped Drive from Office Apps.

Ok, this one is weird, and I'll put it here for now since I *think* it's a problem on the server, not with the apps - but what do I know?  Maybe this should be in Applications...

As of last Thursday, no one on our network (including the Administrator account) can save Office files from most Office applications to our mapped, Win2k Adv. Server, network drive - you cannot save a Word document from Word to our "U:" drive.  The error from Word is precisely "The save failed due to out of memory or disk space".  The errors from other Office applications are similar.

The network drive is mapped via the Net Use command in a logon script.  I have tried manually mapping the drive from Windows XP and Windows 98 and the problem persists.  The issue is present when saving from Office 97, 2000, XP, and 2003 Beta (not every combination of Windows/Office tested, FYI.  Mostly WinXP with Office 2000 SP3).  Word, Excel, PowerPoint, and Access are all effected.  Frontpage and Publisher are not - I can save from both those applications.

The server is a Windows 2000 Advanced Server w/ SP3 and all updates except SP4 (which is in testing to be applied later this month).  The machine is operating as a Backup Domain Controller and running Symantec Antivirus Corporate Edition 8.0.  We've tried disabling Real Time File Scanning, wtih no effect.  There is 168 GB free on the drive mapped.

What else can we do?  We CAN save files from numerous non-Office applications to the drive - including Windows Explorer (so we can save to another resource and move it to the mapped drive as a temporary kludge), Notepad/Wordpad, several Macromedia programs, etc.  It seems to only be effecting most of Office apps.  Also, we CAN save Rich Text Format (.RTF) files from Word to the mapped drive - just not .DOC files.  :-\

IMPORTANT FACT (probably):  We've been playing with activating a 3rd party quota enforcement tool - QuotaAdvisor v.4.1.462 (fully updated) originally by Wquinn, sold a couple of times, now owned by Veritas.  Our problem started very close to when a test quota was either enforced and then removed on a subfolder of the mapped drive with this issue.  We've tried removing all quotas applied by the tool (and the Quotas in W2k), stopping the tools Services, and rebooting the server - but the problem persists.  Since the problem continues with the tool all but uninstalled, we think it's not the current cause - although it may have "nudged" some Windows setting somewhere that it didn't put back (just as a thought).  Veritas does not list any issue with this software.

We've seem some reference to people having this problem elsewhere, but the only answer we've seen is "and then it went away".  This is probably enough info for the starting message - anything I've missed I'll post upon request.  Thanks for your attention!

Eric Sanders
-Just some guy on a board.

Answer : Disk Full Error on Win2k Server Mapped Drive from Office Apps.

My bad. . .I did mean %systemroot%\temp.  Sorry about that.  I have seen this clear up a very similar problem one time, I do not have high hopes for it working for you. . .but it is quick and easy to try and might work

The Tools, Options, File Locations is located within Word.  Open up word, go to the Tools menu-->click Options-->File Locations tab-->modify each defined path listed to use UNC.   This is using Office XP, I believe the info is located in the same spot in all recent versions.  Doing this may not make much sense, but a co-worker had the same problem you described and doing this resolved the issue.  You could probably test the same thing by browsing the full path like you mention, but I would both load and save the document via browsing UNC path.

I'm pretty surprised that you are patched already.  I was sure that was the cause of your problem.  You may want to reapply the patch (if the patch install allows it)