Ok,
Firstly, run exmon on the server to see what user is causing the problem.
If you do not know on how to use exmon - use this link below
http://www.msexchange.org/tutorials/Microsoft-Exchange-Server-User-Monitor.html To insure that you server health is 100% you can use the eseutil command
First make a backup - if you do not know how to use the eseutil command use link below
http://www.msexchange.org/tutorials/Exchange-ISINTEG-ESEUTIL.htmlMake sure you got enought storage space (your mailbox store 23G you have to have around 50G free space)
Create another store or multiple stores - Managers - Directors - Marketing examples.
Then start moving the mailboxes to the other stores that you have created.
Once all done, you can dismount the store and do a offline defrag - this may take a while depending on the space and on the speed of the server.